Draft refund policy — owner approval is required before checkout is enabled.
Learning and assessments are free. Certificate payment is a one-time charge in NGN. If a payment is pending, use the existing transfer reference rather than starting another payment. A delayed PDF does not require a second charge.
Contact the Mission with your order reference for duplicate charges, incorrect transactions or refund enquiries. Staff must reconcile the payment against bank records and record any approved resolution. A payment dispute does not automatically cause permanent revocation.
Refund eligibility, timelines, applicable legal rights and processing arrangements must be finalised by the owner before launch. Manual bank-transfer approvals are disabled.